My Return Policy in short

You have 14 days to return an order after receiving it.  If the product you received is not what you expected, please contact me before returning the item.  You will cover the cost of the return.  If you have any questions, please contact me.  You can find my full Return Policy in my Terms and Conditions.

Instructions for returning goods

If you wish to make a return, send me an e-mail, or a message through Tictail Talk containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form.
Ship the items for return within 14 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment.  I therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide me with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges.
I am not responsible for any charges imposed on packages returned by Customs.
The refund will be processed through the same payment method you used to make your original purchase.
If the product or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the product.
All enquiries: neilthaingray@me.com